General Terms and Conditions (GTC)

This is an unofficial translation. The legally binding text is the original German version.
 
1. Validity of the GTC
These General Terms and Conditions (GTC) apply to all orders placed via our online store (https://ionia-azure.ch) as well as via other communication channels such as email, telephone, WhatsApp or comparable messenger services by consumers and entrepreneurs (hereinafter referred to as customers) in Switzerland and abroad.
 
2. Contract partner
The purchase contract is concluded with the:
IONIA AZURÉ AG
Grubenackerstrasse 27, 8052 Zurich, Switzerland
Commercial Register Number: CHE361.927.330
hereinafter referred to as "Provider"
 
The provider can be contacted at the following e-mail address: info@ionia-azure.ch. Other contact details can be found on this contact page:
 
3. Conclusion of contract
The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. By clicking on the order button, the customer submits a binding offer to purchase the goods contained in the shopping cart. Confirmation of receipt of the order is sent automatically by e-mail and does not constitute acceptance of the contract. Acceptance takes place by means of a separate order confirmation or by sending the goods.
The contract is concluded as soon as the customer receives the confirmation or the goods. If the confirmation is not received within a reasonable period, this shall be deemed a rejection of the order, and the customer shall be entitled to conclude the contract with another provider.
Only persons with legal capacity who are at least 18 years old may conclude a contract.
 
4. Prices, currency exchange rates and special offers
All prices are in Swiss francs (CHF) or euros (EUR). VAT and processing are included. Shipping costs may be charged separately.
The provider reserves the right to change prices at any time. The prices published on the website on the order date apply to customers.
The conditions for promotions and discounts can be found in the relevant information.
If the supplier or payment service provider carries out a currency conversion, this is done at the exchange rate applicable at the time the goods are dispatched. The customer can view the exchange rate at the time of purchase, but this may change if the exchange rate changes between the time of purchase and the time the goods are dispatched.
The currency conversion rate includes a currency conversion margin, which includes a currency conversion margin in addition to the base exchange rate. This base exchange rate is derived from the rates available on the foreign exchange markets on the day of conversion or the previous business day. If required by law, the rate is determined based on the applicable government reference rate.
Changes in the exchange rate may affect returns or refunds in favor or to the detriment of the customer. If the customer requests a partial or full refund after a return, the customer is responsible for any fluctuations in the exchange rate.
 
5. Delivery conditions
The goods are usually handed over to the shipping service providers (e.g. Swiss Post) within 2 working days. Within Switzerland, the goods are usually delivered one working day after they are handed over. The delivery time to the European Union is approx. 2-5 working days after they are handed over.
If a longer delivery period is necessary, the customer will be informed at the latest when the delivery period expires. If no notification is given, the customer is entitled to waive the delivery.
Defects must be reported within 14 calendar days of receipt of the products, otherwise the delivered products are deemed to be faultless and accepted.
If a damaged parcel is delivered, the recipient is obliged to obtain a confirmation of damage from the deliverer. Transport damage must be reported to the provider in writing within 5 calendar days of delivery.
 
6. Right of revocation and right of withdrawal
The customer may cancel the purchase contract within 30 calendar days without giving reasons and without paying a contractual penalty. The period for exercising this right begins on the day of delivery of the goods. The customer may return goods that have already been delivered at his own expense. Payments already made will be refunded by the supplier free of charge.
To exercise your right of withdrawal, you must inform the provider of your decision to withdraw from this contract by means of a clear statement, e.g. via the contact form a letter or an e-mail. Further information on warranty and product returns, as well as instructions on how to return products, can be found at:
https://ionia-azure.ch/ Refund_policy.aspx.
If a customer withdraws from the purchase contract due to late delivery or defects in the goods or for other reasons for which the supplier is responsible, the supplier shall refund any amounts already paid as well as the costs of the return shipment.
 
7 Liability and warranty
The customer must inspect the delivered goods as soon as possible and report any defects immediately. The responsible customer service department can be found on the contact page (see section 2).
Hidden defects can also be reported after the goods have been used. The making of payments shall not be deemed to be a waiver of notification of defects.
If there is a defect, the customer has the choice of demanding rectification free of charge, making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery. The right of the customer to demand compensation remains reserved in all cases.
 
6. Payment
Payment is possible in the following ways at the customer's request:
Purchase on account directly from IONIA AZURÉ AG.
The payment method "Purchase on account directly from IONIA AZURÉ AG" is only available to private customers and entrepreneurs who have applied for a direct billing relationship and for whom this payment method has been approved.
If there is a direct billing relationship between the customer and IONIA AZURÉ AG, the invoice amount must be transferred to the account of IONIA AZURÉ AG stated on the invoice by the due date stated on the invoice at the latest. In the event of late payment, IONIA AZURÉ AG will send a maximum of two reminders. A fee of CHF 50 will be charged for the second reminder. If the customer still fails to pay, debt enforcement measures will be initiated. In addition, default interest of 5 percent will be charged for late payment. Claims for damages remain reserved.
Purchase on account via Klarna.
Klarna Bank AB (publ) (hereinafter: "Klarna") offers the payment method "purchase on account" (purchase on account) for customers of the online store as an external service provider.
Klarna takes over the invoice claim of the merchant after conclusion of the purchase contract and is responsible for the payment modalities in connection with the processing of the purchase contract. Payments are to be made within the payment term granted by the merchant exclusively to the Klarna account specified in the invoice.
If you do not meet your payment obligation, you will be in default upon expiry of the payment deadline set for you without further reminder and will have to pay default interest of 8%. Klarna is entitled to charge a reminder fee of up to CHF 30 per payment reminder as well as other fees, in particular the costs of any debt collection proceedings. Furthermore, Klarna may in future refuse to process the payment modalities of purchase contracts, also in relation to other merchants.
The fees incurred when paying in at the post office counter using payment slips will be passed on to you.
Purchase by credit card or via payment service provider.
The customer can enter his credit card number. VISA, MASTERCARD and DINERS are accepted. Alternatively, the customer can pay via payment service providers such as Twint, PayPal, GooglePay, PostFinance, etc. The price of the goods will be charged on the day the order is placed.
These transactions are processed via the Wordline payment service. Once the transaction has been successfully completed, the provider receives a confirmation from Wordline that the transfer has been executed; the payment details (such as credit card numbers) are not transmitted to the provider.
 
7. Retention of title; offsetting; right of retention
We reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve title to the object of sale until all outstanding claims arising from the business relationship have been settled. The corresponding security rights are transferable to third parties.
You shall only have a right of set-off if your counterclaims have been legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.
If the customer is in arrears with any payment obligations to us, all existing claims shall become due immediately.
 
8 Liability for online connections
The provider undertakes all reasonable steps to ensure the security of the systems, programs, etc. belonging to it and which it can influence in accordance with the current state of the art and to comply with the rules of data protection.
Customers must ensure the security of the systems, programs and data within their sphere of influence. It is in the customer's own interest to keep passwords and usernames secret from third parties.
The provider is not liable for defects and malfunctions for which it is not responsible, in particular not for security defects and operational failures of third-party companies with which it cooperates or on which it is dependent.
Furthermore, the provider shall not be liable for force majeure, improper action and lack of risk knowledge on the part of the customer or third parties, excessive use, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disruptions by third parties (viruses, worms, etc.) that occur despite the necessary current security precautions.
 
9 Application of law and place of jurisdiction
These General Terms and Conditions are subject to Swiss law, in particular the provisions of the Swiss Code of Obligations.
The place of jurisdiction is Zurich. Our contractual partners expressly waive their right to their place of residence as the place of jurisdiction.
 
Zurich, 03.05.2025