HELP / FAQs

No, there is no minimum order value on ionia-azure.ch.

Yes, we welcome orders by phone or email.

For new customers, we require your name, address, and date of birth for a potential credit check. For orders placed by email, please also provide your phone number.

Yes. After your order is placed, you will automatically receive a confirmation email.

If you do not receive an email within 2–3 hours, please contact us.

Yes, as long as the order has not yet been shipped.

If you want to change your order, please contact us as soon as possible via one of the contact options in the contact form.

Items that have already been shipped can be returned within 30 days.

Please contact us immediately.

Subsequent changes are not possible for invoice payments via Klarna. The order must be canceled and then re-submitted.

You can pay us using the following payment methods:

• Invoice (30 days payment term, via Klarna)
• Credit Card (Visa, MasterCard, Diners/Discover)
• PayPal
• TWINT
• PostFinance (Card, E-Finance)
  Google Pay, Apple Pay

Invoice payment is processed through our partner Klarna and is subject to a risk assessment.

This payment method may not be offered in the following cases, among others:

Different delivery and billing addresses
Company address, PickPost
Relocation / address not found
Typographical errors in the details
Underage
Negative credit check
Technical restrictions

In these cases, other payment methods are of course available to you.

We currently do not offer installment payments.

However, some of our payment providers (such as Klarna) do offer installment payments. Customers who meet the requirements will see the installment payment option on the payment page.

The invoice or receipt is usually sent by e-mail immediately or within a few days to the e-mail address you provided when ordering.

Customers without an e-mail address will receive the invoice or receipt with the delivery.

If the invoice or receipt is missing, we will, of course, send you a copy.

Normally, you will receive your money back via the same payment method you used to pay. For credit card payments, for example, the amount will be credited back to your credit card. For more information, please visit this page.

We currently deliver to:

• Switzerland
• Liechtenstein
• EU countries
• Great Britain

Shipping is from our warehouse in Switzerland with Swiss Post. For deliveries outside Switzerland, Swiss Post hands over the parcel to its international partners.

• From CHF 40.–: B-Post Parcel (with tracking)
• Under CHF 40.–: B-Post Midi-Letter (without tracking)
• Free product samples: Letter mail (B-Post).

All orders are carefully and securely packed in sturdy, padded boxes to ensure your products arrive intact.
The shipping packaging contains no plastic.

Shipping costs depend on the purchase amount and region. You will be informed of the exact shipping costs during the ordering process.

Switzerland and Liechtenstein: approx. 1–3 business days.
Neighboring countries to Switzerland: approx. 2–4 business days.
Great Britain and other EU countries: approx. 3–5 business days.
Please note that public holidays and customs clearances may lead to delays.

We will inform you of any deviations.

Yes, we will replace faulty products free of charge, and you have a 30-day right of return, even for opened and used products.
Detailed information on your warranty and right of return can be found on this page.

No, you do not have to create an account.

However, we strongly recommend that you create an account to take advantage of the many benefits it offers. For example, on your next visit, you can easily access your account and receive personalized recommendations and services tailored to your needs. By creating an account with us, you can make the most of our services and save time in the future.

Don't worry if you've forgotten your password. You can easily reset it by clicking on the "Forgot Password" link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with others.

No. Newsletters are only sent to people who actively subscribe to them.

Yes. Please contact us. However, legally relevant documents must be retained for up to 10 years.

Yes. ionia-azure is operated by IONIA AZURÉ AG (Zurich).

The entire website is SSL-encrypted (https).

No, we only sell our own products, which we have developed and manufactured ourselves. Production takes place in Switzerland and we ship from our warehouse in Switzerland.

Payments are processed via secure payment modules such as Wordline or PayPal.
Your credit card details are never transmitted to us.

Your data will be treated with the utmost confidentiality and will not be passed on to third parties for marketing purposes.
Only absolutely necessary data for delivery or payment will be transmitted to external service providers (for example, your address to Swiss Post).

Detailed information on data protection, tracking, and cookies can be found on this page.