WARRANTY AND RETURN POLICY

We are only 100% satisfied when you are!

The products leave our warehouse new, unopened and in perfect condition.

Should anything not be to your satisfaction, please contact us: We will address every issue promptly and resolve it to your complete satisfaction!

 

Thanks to our 30-day money-back guarantee, you have a 30-day right of return from the date of purchase - even for opened packages!

If you are not satisfied with the product, send it back and you will get your money back!

 

 I have received a damaged/defective item, what should I do?
We will replace the damaged product immediately. Please contact us as soon as possible regarding this.
The post office is liable for transport damage. You should not accept obviously damaged shipments. These will then be returned to us and we will arrange for a replacement as soon as possible.
Did you accept the shipment but later noticed that there was transport damage? Take a picture of the damage with your smartphone and contact us as soon as possible.

I am not satisfied with the product, what should I do?
Send the product back to us within 30 calendar days from the date of purchase and we will refund the purchase price for the returned products. The dispatch date of the goods is decisive for the return period. Am I really allowed to return used products?
Yes, we are happy for you to try and use our products, and we also accept returns of products that have already been opened or used. Do I have to give a reason why I am returning the items?
No, you do not have to give any reason at all why you want to return the items. Of course, we are happy to know what the problem was: this way we can improve. What do I need to send with the product?
Please send us a note with the information that allows us to uniquely identify you so that we can correctly refund your purchase price. Such information includes, for example, your customer number, invoice number, your name and address, your email, etc. You do not need to write a letter: a Post-it with this information is sufficient. Where should I send the items?

Return address for customers from Switzerland:
IONIA AZURÉ AG
Grubenackerstrasse 27
8052 Zurich
Switzerland

Return address for customers from EU countries:
IONIA AZURÉ AG – Niederlassung Deutschland
Tierbergweg 4
79761 Waldshut-Tiengen
Germany

Who pays the return shipping costs?
We ask for your understanding that the costs for the return are to be borne by you.

How do I know that the products have arrived?
We will send you a confirmation by email or SMS after receiving the products. How do I get my money back?
Normally, you will get your money back in the same way you paid:
Credit cards: The amount will be credited back to your credit card.
PayPal or Twint: The amount will be credited back to your PayPal or Twint account and, depending on your account settings, it will then be credited back to your credit card.
PostFinance Card and PostFinance E-Finance: The amount will be transferred back to your account.
Invoice: If you return the goods before the payment deadline and have not yet paid the invoice, you no longer have to pay the invoice. If you have already paid before the 30-day period expires, we will transfer the amount to your account. We will then need your account details and will contact you regarding this. Can I exchange the products?
Of course, you can use the amount you paid for the returned goods to purchase other products. Any surplus will be refunded to you, and any missing amounts will be invoiced to you.