Terms and Conditions

1. Applicability of the GTC
These General Terms and Conditions (GTC) apply to all orders placed through our online shop, as well as through other communication channels such as email, telephone, WhatsApp, or similar messaging services by consumers and businesses (hereinafter referred to as customers) both domestically and internationally.
2. Contracting Party
The purchase contract is concluded with:
IONIA AZURÉ AG
Grubenackerstrasse 27, 8052 Zurich, Switzerland
Commercial Register No.: CHE361.927.330
hereinafter referred to as "the Provider".
The Provider can be contacted at the following email address: info@ionia-azure.com. Further contact information can be found on the contact page.
3. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. By clicking the order button, the customer submits a binding offer to purchase the goods contained in the shopping cart. The confirmation of the receipt of the order is sent automatically by email and does not yet constitute acceptance of the contract. Acceptance takes place through a separate order confirmation or by dispatch of the goods.
The contract is concluded as soon as the confirmation or the goods are received by the customer. If confirmation is not received within a reasonable period, this is considered a rejection of the order, and the customer is entitled to conclude the contract with another provider.
The conclusion of the contract is exclusively reserved for persons with legal capacity who are at least 18 years old.
4. Prices, Currency Exchange Rates, and Special Offers
All prices are in Swiss Francs (CHF) or Euros (EUR). VAT and processing are included. Shipping costs may be charged extra.
The Provider reserves the right to change prices at any time. For customers, the prices published on the website on the order date apply.
The terms and conditions for promotions and discounts are available with the relevant information.
If the Provider or the payment service provider performs a currency conversion, this is done at the exchange rate valid at the time of dispatch of the goods. The customer can view the exchange rate at the time of purchase, but this may change if the exchange rate changes between the time of purchase and the time of dispatch of the goods.
The currency conversion rate includes a currency conversion spread, which includes a currency conversion margin in addition to the base exchange rate. This base exchange rate is derived from the rates available on foreign exchange markets on the day of conversion or the preceding business day. If legally required, the rate is determined based on the applicable government reference rate.
Changes in the exchange rate can have a positive or negative impact on the customer in the case of returns or refunds. If the customer requests a partial or full refund after a return, the customer is responsible for any fluctuations in the exchange rate.
5. Delivery Conditions
Goods are usually handed over to shipping service providers (e.g., Swiss Post) within 2 working days. Within Switzerland, goods are usually delivered one working day after handover. Delivery time to the European Union is approximately 2-5 working days after handover.
Should a longer delivery period be necessary, the customer will be informed at the latest by its expiry. If no notification is given, the customer is entitled to waive delivery.
Defects must be reported within 14 calendar days of receipt of the products, otherwise, the delivered products are considered flawless and accepted.
In case of delivery of a damaged package, the recipient is obliged to obtain confirmation of damage from the delivery person. Transport damage must be reported in writing to the Provider within 5 calendar days of delivery.
6. Right of Withdrawal and Right of Rescission
The customer may withdraw from the purchase contract within 30 calendar days without stating any reasons and without paying a penalty. The period for exercising this right begins on the day of delivery of the goods. The customer can return already delivered goods at their own expense. Payments already made will be reimbursed by the Provider free of charge.
To exercise your right of withdrawal, you must inform the Provider by means of a clear statement, e.g., via the contact form, a letter, or an email, of your decision to withdraw from this contract. Further information on warranty and returns, as well as return instructions, are available at https://ionia-azure.ch/Rueckgaberecht.aspx.
If a customer withdraws from the purchase contract due to delayed delivery or defects in the goods or for other reasons for which the Provider is responsible, the Provider will reimburse amounts already paid as well as the costs of the return.
7. Liability and Warranty
The customer must inspect the delivered goods as soon as possible and report defects immediately. The responsible customer service can be found on the contact page (see Chapter 2). Hidden defects can still be complained about even after using the goods. The payment of invoices does not constitute a waiver of the right to complain about defects.
If there is a defect, the customer has the choice to demand free rectification, to make a price reduction corresponding to the diminished value, to withdraw from the contract, or to receive a replacement delivery. The customer's right to claim damages remains reserved in all cases.
8. Payment
Payment is possible in the following ways at the customer's request:
Purchase on account directly with IONIA AZURÉ AG.
The payment method "purchase on account directly with IONIA AZURÉ AG" is only available to private customers and businesses who have applied for a direct invoicing relationship and for whom this payment method has been approved.
If there is a direct invoicing relationship between the customer and IONIA AZURÉ AG, the invoice amount must be transferred to the account of IONIA AZURÉ AG specified in the invoice no later than the due date stated on the invoice. In case of late payment, IONIA AZURÉ AG will send a maximum of two reminders. A fee of CHF 50 will be charged for the second reminder. If the customer still does not pay, debt collection measures will be initiated. In addition, default interest of 5 percent will be charged in case of late payment. Claims for damages remain reserved.
Purchase on account via Klarna.
Klarna Bank AB (publ) (hereinafter: "Klarna") offers the payment method "purchase on account" to customers of the online shop as an external service provider.
Klarna takes over the invoice claim of the Provider after the conclusion of the purchase contract and is responsible for the payment modalities in connection with the processing of the purchase contract. Payments must be made exclusively to Klarna's account specified in the invoice within the payment period granted by the merchant.
If you do not meet your payment obligation, you will be in default after the expiry of the payment period granted to you without further reminder and will have to pay default interest of 8%. Klarna is entitled to charge a reminder fee of up to CHF 30 per payment reminder, as well as other fees, in particular the costs for any debt collection proceedings. Furthermore, Klarna may refuse to process payment modalities for purchase contracts in the future, even in relation to other merchants.
Any fees incurred for deposits at the post office counter using payment slips will be passed on to you.
Purchase by credit card or via payment service providers.
The customer can provide their credit card number. VISA, MASTERCARD, and DINERS are accepted. Alternatively, the customer can pay via payment service providers such as Twint, PayPal, GooglePay, PostFinance, etc. The price of the goods will be charged on the day of the order.
These transactions are processed via the payment service Worldline. After successful completion of the transaction, the Provider receives confirmation from Worldline that the transfer has been executed; payment data (such as credit card numbers) are not transmitted to the Provider.
9. Retention of Title; Set-off; Right of Retention
For customers, we reserve title to the purchased item until full payment of the invoice amount. If you are a business in the exercise of your commercial or independent professional activity, a legal entity under public law, or a special fund under public law, we reserve title to the purchased item until all outstanding claims from the business relationship with the ordering party have been settled. The corresponding security rights are transferable to third parties.
You are only entitled to set off if your counterclaims have been legally established or are undisputed or acknowledged by us. Furthermore, you have a right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.
If the customer is in default with any payment obligations towards us, all existing claims become due immediately.
10. Liability for Online Connections
The Provider undertakes to ensure the security of the systems, programs, etc. belonging to it and influenced by it, according to the current state of technology, and to comply with data protection regulations.
Customers must ensure the security of the systems, programs, and data within their sphere of influence. For their own benefit, customers must keep passwords and user names secret from third parties.
The Provider is not liable for defects and malfunctions for which it is not responsible, in particular not for security deficiencies and operational failures of third-party companies with which it cooperates or on which it depends.
The Provider is also not liable for force majeure, improper conduct and lack of risk awareness on the part of the customer or third parties, excessive use, unsuitable equipment of the customer or third parties, extreme environmental influences, interventions by the customer or disruptions by third parties (viruses, worms, etc.) that occur despite the necessary current security precautions.
11. Applicable Law and Place of Jurisdiction
These GTC are subject to Swiss law, in particular the provisions of the Swiss Code of Obligations.
The place of jurisdiction is Zurich. Our contracting parties expressly waive their place of residence as the place of jurisdiction.
Zurich, 06.02.2026

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